Rightontimefurniture.com currently ship to USA only.
Please note that shipping days do not include weekends and public holidays. Note that the comments at the checkout may not be read and could be ignored, for any additional requests, please get confirmation from our order department first.
Shipping to United States:
For Ground Shipping:
Please allow average of 5-7 business days for processing your order.
Please note: We do not deliver on Saturdays. For Saturday delivery, please contact us for additional charges.
Same Day Delivery
Same day delivery is offered Monday - Friday for purchases completed by 2:00pm. Only in-stock merchandise is eligible for same day delivery. At this time, we cannot guarantee a time window. We will contact you with a time window when your delivery driver's route is finalized. Same day delivery is currently only available for Houston and the surrounding areas. Because of the distance from our warehouse, we cannot do same day deliveries to Bryan College Station, San Antonio or Austin. The cost for same day delivery ranges from $49.99 to $199.
Anywhere Delivery
You can get your Right On Time order shipped to any of the 48 U.S. states (excluding Alaska and Hawaii) Commercial Purchases Only*. We work with different Freight carrier Companies, and you'll be able to track your order every mile of the way.
Your sales consultant will assist you in making shipping arrangements. Cost varies by weight. Please note, out-of-state shipping may affect the warranty on certain items. Talk with your sales consultant to determine the best warranty option for you.
Before and After Delivery
- All furniture is inspected before delivery and is well-padded on the delivery truck
- 24 hours prior to delivery, you will receive a call giving you a three-hour timeframe for your furniture to arrive
- Occasional, minor damage may occur during the delivery process. If that is the case, please make a notation about the damage on your delivery document. Our service department will contact you within 24 hours with a resolution.
Please have your room ready to receive the new furniture. Please also have walkways to that room cleared for our delivery team. Note: We cannot install anything on walls or ceilings nor can we install electronic equipment in entertainment cabinets.
If you live in a apartment and you are unavailable, we will meet the apartment manager for entrance, providing you have made prior arrangements with the manager and our delivery department. Someone must be there to sign for the receipt.
Taking Away Customer Old Furniture:
We require a written request from customer at time of purchase so we can assure that we have the proper man power. We will not take away any furniture without an advance notice from customer. Fees will be accessed depending on the amount of furniture that is needed to be taken away.
Damages:
- For UPS/Fedex/USPS Deliveries: Please inform all damages & defects within 15 days from the receiving date. For all damaged items caused by shipping, we will file claim with UPS, Fedex, or USPS. Please provide us a simple picture of the package received and we will provide you return label or pick up the merchandise (please let us know if you would like us to send you a replacement upon movement of picked up merchandise, or refund upon receipt of your returned merchandise). Tip: Please be sure to keep the original packaging boxes (this is the proof that the package was damaged) so that the shipping carrier can come and inspect them. Losing the original packaging boxes may be denied for damage claim. Any personal damages caused by mis-handling or abused shall void the warranty.
- For Freight and LTL - Please inspect the package upon delivery before the driver leaves. Please mark all damages on the bill of lading before signing it off. By signing off the bill of lading without damages, you are confirming receipt of the package in proper condition.
Defects: For defects or wrong item(s) received, please provide us a simple picture of what you've received and we will provide you return label or pick up the merchandise.
Cancellation Policy:
All orders are processed on 8AM CST Monday - Friday. If you have an order that you would like to cancel before your order(s) get sent to the warehouse(s), please feel free to contact us 832-532-4356 or e-mail us at sales@rightontimefuniture.com. Once confirmed, you will get a confirmation cancellation e-mail. For cancellations due to any other reasons, please feel free to contact us via phone, or e-mail. We will always make our best efforts to cancel your order; however, cancellations are not guaranteed until an e-mail confirmation has been provided.
For Standard Returns:
- There will be a 15% restocking fee on all of the refused shipments or returned merchandise.
- Due to different computer settings and resolutions that the customer has, the color or finish of the fixtures or shades may not be exactly as the customer has seen. This does not indicate the item as defective, please feel free to contact us if the you wish to see the exact finish.
- Shipping/Handling charges are non-refundable if the merchandise is not defective.
- Should you return an order that was placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount. For free shipping items, the original shipping charges will be applied to the refund when the merchandise is returned.
- Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.
Exceptions:
- Any physical damages of items caused by mis-handling or abused.
- Due to different computer settings and resolutions that the customer has, the color or finish of the light fixtures or shades may not be exactly as the customer has seen. This does not indicate the item as defective, please feel free to contact us if the you wish to see the exact finish.